Effective 7/1/2022 the SPA DE VIE salon and spa policy and procedures will be as follows.
Any deposit made to SPA DE VIE is non refundable and non transferable. Failure to provide deposit will result in automatic cancellation of service.
Time is invaluable to our guests, stylists and company. We at SPA DE VIE will ensure the success and growth of our stylists by having a card on file before scheduling an appointment. Any guest that books an appointment and does not arrive within 15 minutes of the appointment time, cancels within 24 hours before their appointment will be charged 50% of the service booked. Any guest that is more than 15 minutes late or is considered a no call, no show will be charged 95% of the service scheduled. SPA DE VIE holds the right to charge the card on file upon neglect of appointment procedures without notification.
The rapid growth of today's world has many advantages with the wide range of hair care products that are readily available for purchase to the general public. One of the biggest downfalls of rapid growth is what the beauty industry would call "Product Diversion". Product diversion is defined as "the practice in which merchandise intended for a particular distribution channel is shifted to be sold in another without the knowledge or permission of the primary vendor". Unfortunately this means that some products may be counterfeit or acquired illegally.
SPA DE VIE has products available for purchase that are specifically designed for your individual hair care needs. These products can be recommended by your stylist. Products purchased and or used outside of SPA DE VIE will result in the termination of your hair guarantee. Professional products sold by SPA DE VIE are formulated and designed for the health and care of your hair. Following the recommended usage of recommended products can prevent and help with dryness, breakage and color fading and will ensure the longevity of your hair or chemical service provided. Any guest that receives a salon service at SPA DE VIE and are not satisfied with the result, have 24 hours to contact the salon for arrangement of correction. In the event our guest does not contact the salon within 24 hours the guest voluntarily forfeits any and all correction services.
Due to the environment of SPA DE VIE. children who are not receiving a service are not permitted. The use of chemicals, sharp implements and items that are for professional use only are being used at all times within the facility. This can create an environment that is unfit for any unsupervised children and creates a space that may potentially be dangerous. Any child that is under 16 years of age must be accompanied by an adult at all times while in the salon, no exceptions. A child is not considered under adult supervision if the adult is receiving a service. If our guest has more than one child receiving services, the child must be seated in the waiting area. Wandering, running, horse play and loud behavior of any sort are not permitted. Direct disregard of the above will result in the child/children to not receive a service from the scheduled appointment forward.
By booking an appointment with SPA DE VIE salon and spa our guests are agreeing to recognize and comply with all policy changes. Guests booking with SPA DE VIE salon and spa also understand that all policy changes are effective 7/1/2022 and do not hold SPA DE VIE responsible or liable for wilful neglect of salon policies and procedures.
Thank you in advance for your compliance with all changes moving forward. We look forward to having you as our guest!