FAQ

General FAQ

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, Check, Cash and Gift Certificates.

What is your cancellation policy?

We require a 24 hour notice for cancellation of your scheduled service to avoid any fees. If you do not cancel within 24 hours of scheduled service you will be required to pay 50% of the services reserved in order to continue booking services at Spa de Vie Salon and Spa.

Do you take walk ins?

Absolutely! We will always try to accommodate you if we can. If not we will be more than happy to schedule you an appointment that works best for everyone's schedules.

Do you offer gift certificates?

We sure do! We sell gift certificates here at Spa de Vie and will accept them as long as they are valid and before the expiration date.

How does the tipping process work and what is normal?

Our prices do not include gratuities for salon and spa service providers. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 15 – 20% of your total service fee.

Do you accommodate late arrivals?

If you show up late for your appointment your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of the services booked.

What if I lose my gift certificate?

If you happen to lose your gift certificate we can look up the gift certificate on your client record. It will let us know how much is left and when it expires!

Can you request products to be ordered if they are not in stock?

Yes. Depending on the item requested we should be able to order it for you and can contact you when it comes in so that you can come back and pick it up when it has arrived.

Can I use my gift certificate on products and services?

Gift certificates can be used on services as well as products.

What is your pricing policy?

All prices are subject to change.

Salon FAQ

How do I schedule an appointment?

You can always contact us at Spa de Vie and one of our receptionists will be more than happy to find an appointment. If you would like for us to contact you feel free to fill out one of our book online forms and someone will reach out to you!

Do you allow children in the salon?

Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.

What should I wear for a salon treatment?

No special clothing is required; come as you are! If you are enjoying several services, you will be provided with a robe and slippers. Your personal comfort is always most important to us!

What can I expect from my service provider during my salon treatment?

Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.

Spa FAQ

How do I schedule an appointment?

You can always contact us at Spa de Vie and one of our receptionists will be more than happy to find an appointment. If you would like for us to contact you feel free to fill out one of our book online forms and someone will reach out to you!

What can I expect from my service provider during my salon or spa treatment?

Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.

Can I wear makeup during my facial or body treatment?

During facials, your esthetician will remove your make-up for you. If you are scheduled for a body treatment and would like to remove your makeup beforehand, we will provide you with items so you can do so before your treatment.

What should I wear for a spa treatment?

No special clothing is required; come as you are! If you are enjoying several services, you will be provided with a robe and slippers. Your personal comfort is always most important to us!

Can I book extra services while I am at the spa?

Absolutely, please ask! We will always try to accommodate your wishes, although we do recommend that you book your treatments in advance.

Do you allow children in the spa?

Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.

What if I’m pregnant?

Spa de Vie has many wonderful services to give you extra-special treatment during this (often uncomfortable!) time. We understand your need for care and safety, and make accommodations if necessary.

Do you offer services for couples?

Absolutely! Our couples retreat package found under spa packages is perfect for couples! We also offer couples massages and facials!

Will there be someone available for makeup application after a spa treatment?

Of course. If someone is available after your service we will be glad to reapply your makeup for you. Please note there will be additional fees.

Do you provide flip flops for after a pedicure?

Yes we do offer the throw away flip flops for you to wear out of the spa.

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